JustAnswer Blog: Tech Support

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Young woman sitting on a couch working on her laptop.

How to restart your laptop in 'safe mode'

October 12, 2012

Q: My Windows XP laptop has a virus (I think) that posed as a Windows Security Essentials Alert. Now I can't access the Internet. How do I start up in safe mode?

A: If your machine is on, hold the power button for 10 seconds to power it off. Then start the machine, and as...

Woman shocked as man shows her what's on computer screen.

The unwanted surprise. (Photo: Flickr/Vancouver Film School)

My blog had a security breach. How do I repair it?

September 26, 2012

Q: Our blog appears to have been blocked. It looks very strange and has a pirate icon at the bottom. We are no longer able to log into WordPress. How do I repair this?

A: I highly suggest that you contact your hosting company, since this hacking is a security breach in...

Man sitting in front of a computer.

(Photo: Flickr/anantal)

How to defragment your computer

September 10, 2012

Q: Can you help me defrag my computer?

A: I can definitely give you instructions on doing this yourself. If you have not done a defrag lately it could take a while to finish, and while it is defragging you should not use the computer. Before starting, close any programs...

woman looking at her iPad.

(Photo: Flickr/cote)

How to sync Gmail contacts from computer to iPad

August 27, 2012

Q: I am having a problem syncing my contacts from my computer to my iPad. On the page where I should list Gmail as the contact site I want to sync, it will not allow me to change Outlook to Gmail. The contacts are in Gmail, but I used to use Outlook and I suspect that's the reason it is...

Motorcycle with Garmin GPS parked near a stream. (Photo: Flickr/Nick Taylor)

The GPS device found a scenic route. (Photo: Flickr/Nick Taylor)

Best options for a Garmin GPS on a motorcycle

August 13, 2012

Q: I have a Garmin in my car and love it. I want a Garmin for my motorcycle now, but can't find it. What kind do I need? And does the Garmin have to be wired into the helmet to hear? Or will a Bluetooth earpiece do?

A: I believe you would be looking at Garmin's Zumo line...

Make your iPhone 4 like new. (Photo: Flickr/John Karakatsanis)

How do I reset a used iPhone 4?

Daily Answer is excerpted from the JustAnswer archives and features information provided from a Expert on JustAnswer.

Q: I have an old iPhone 4 that I want to reset. How do I do it? I put the sim card from my phone in it, but it says phone is locked and I can't do...

(Photo: Flickr/Yanki01)

3 common problems that new BluRay owners experience

June 21, 2012

This is a guest post from Steve Gardner, tech Expert on JustAnswer.

Many owners of TVs and BluRay players choose their shiny new purchase based on its ability to stream movies from Internet services (such as Netflix) straight into their living room. Convenient and very cool....

The over-the-shoulder technique (Photo: Flickr/Jason Pratt)

How to transfer cell phone photos to your computer

By Tom Musbach on June 15, 2012

Daily Answer is excerpted from the JustAnswer archives and features information provided from a Expert on JustAnswer.

Q: How do I get pictures from my camera phone to the computer?

A: Just about every cell phone comes with a USB port and cable. You will...

Expert recommendations for laptops under $500

By Tom Musbach on May 14, 2012

Daily Answer is excerpted from the JustAnswer archives and features information provided from a Expert on JustAnswer.

Q: Can you recommend a good laptop and printer to go with it? I'm not a computer expert, and I'll basically use the computer for email and using the...

Can I make my computer work faster?

By Tom Musbach on May 14, 2012

Q: My computer starts very slowly; it seems like it takes half an hour to warm up. Then it runs normally. I am running Windows XP, version 2002. What can I do to speed it up?

A: The easiest way to speed up your computer is by going to Start menu > Run... and type...