JustAnswer Blog: Tech Support

You are here

Two young men with laptops discussing a tech issue.

(Photo: Flickr/Ken Banks)

How to remove Google + features or connections

April 02, 2013

Q: How do I delete any connection to a Google + account?

A: You can go to this website and log into your Google/Gmail account if asked. Then you can use the option "Delete profile and remove related Google +...

Black iPhone 4 with apps displayed on the screen.

(Photo: Flickr/Yutaka Tsutano)

How do I solve iPhone/Bluetooth connection trouble?

Q: My iPhone 4s will not connect to a JBL Flip Bluetooth speaker; it stays on "searching." How do I fix that?

A: Try these steps:

1. On your iPhone, go to Settings > Tap it.

2. Tap General, then Bluetooth.

3. Move the Bluetooth slider to “on.” When...

Male tourist taking a panoramic shot above a green landscape.

(Photo: Flickr/Les Chatfield)

Can I retrieve files erased from my camera's SIM card?

Q: I accidentally erased my SIM card out of a Canon Coolpix s610. How can I retrieve the files?

A: If you made a full format, there is nothing much to do. If you made a quick format or an "erase all" file, then...

Young girl checking her smartphone while walking next to adult woman.

(Photo: Flickr/Ed Yourdon)

What app can I use to monitor my kids' phones?

Q: What app or software can be used to monitor my children's new smartphones? (Easier and cheaper is best)?

A: MobiStealth is the most well-known and highly rated cell-phone "spy" program. It works perfectly on Android phones, and the lite version is cheap, at only $8....

Woman's hands holding up a camcorder, ready to film

The best slow-motion camcorder at a good price

December 19, 2012

Q: I'm looking for a good camcorder with cheap price but that's also good in making slow-motion shots. What do you recommend?

A: This one has slow motion and still stop motion: Samsung HMX-QF20 Flash Memory HD Digital Video Camcorder. It has 1080i Full HD recording.

Young girl playing game on Kindle Fire that is propped upright.

Playing Angry Birds on the Kindle Fire. (Photo: Flickr/Tim Wilson)

How to fix a frozen screen on a Kindle Fire

December 17, 2012

Q: My Kindle Fire froze up and won't do anything. I cannot turn the screen off or get pictures on screen to move. The green light will stay on for about 3 seconds. Can you please tell me how to fix it?

A: This happens mostly due to some problem in the firmware. First...

Several tablets of different sizes standing against a wall.

So many tablets to choose from.

Gadgets as gifts: 7 things to know before buying

By Tom Musbach on December 06, 2012

If you have an iPad, videogame console, Kindle, or smartphone on your holiday shopping list, you may find yourself with more questions than answers about making the right purchase.

To help with the many details that go into these buying decisions, Michael Hannigan, a consumer electronics...

Tom Hanks movie on TV screen, with laptop open to Netflix nearby.

(Photo: Flickr/Joanna Poe)

Options for streaming Netflix on your TV

November 15, 2012

Q: How do I connect our Sony TV (kdl-40s5100) to Netflix? I have a BluRay player and HD cable receiver, but no game consoles.

A: OK, the bad news first: With your current setup, you cannot stream Netflix to your TV. I've double checked individual specifications for the...

Boy using a Wii remote behind his head.

Getting fancy with his Wii technique. (Photo: Flickr/Lindsay Shaver)

How to get Wii remotes to work with the console

Q: My Wii remotes aren't working with my console. I've tried resetting, what else can I do?

A: First, make sure the batteries are good in the remotes. Then try these steps:

  • Hold the power button down for 10 seconds. The light will turn red.
  • Open the...
Young woman sitting on a couch working on her laptop.

How to restart your laptop in 'safe mode'

October 12, 2012

Q: My Windows XP laptop has a virus (I think) that posed as a Windows Security Essentials Alert. Now I can't access the Internet. How do I start up in safe mode?

A: If your machine is on, hold the power button for 10 seconds to power it off. Then start the machine, and as...