JustAnswer Blog: Tech Support

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House Decorated in Christmas Lights

Photo Credit: Flickr/Pkeleher

How do I take good photos of Xmas lights at night?

By Jessica on December 20, 2013

Q: What settings do I use to take outdoor photos of Christmas light displays at night?

A: It’s best to use a tripod...

Boy's hands playing an Xbox console.

(Photo: Flickr/Shaun Greiner)

Is it OK to cover the power unit of an Xbox 360?

Q: Is it dangerous to cover the power supply unit of an Xbox 360 even when it is in standby mode? Is the standby power draw enough for the PSU to get hot?

A: It is absolutely a bad idea to cover any of the vents on the 360, whether in standby mode or on. It's also a bad...

Guy taking a picture while girlfriend looks on with concern.

(Photo: Flickr/Garry Knight)

Why doesn't my camera work for vertical shots?

August 21, 2013

Q: I have a Coolpix S8200. Sometimes, when composing a shot, the screen is fine when horizontal but goes black when I turn it to vertical. This has only recently started, and I've had the camera for about a year. Any thoughts?

A: Check the battery compartment, as to...

Young blond woman facing her laptop and looking very frustrated.

Can I retrieve a file I accidentally deleted?

Q: How do I retrieve a file I just accidentally deleted? The file is a manuscript I had on a memory stick (E drive), and I'm using Windows 7 on a Dell laptop.

A: Having the file on a memory stick, or flash drive, should make this easier. What you'll need to do is...

Schwinn Airdyne 4 exercise bike

Should I replace an arm lever on my exercise bike?

Q: How do I replace a right-arm lever on a Schwinn Airdyne (AD4) exercise bike? The bike is 4 years old, with pretty heavy use. In your opinion, is the repair worth the price to replace the broken part?

A: I rarely encounter a broken arm on an AD4, so I would say your use...

Kindle on a wooden table near a mug of tea.

Kindle with tea. (Photo: Flickr/Tony McNeill)

How to fix a Kindle that's stuck with green light on

June 24, 2013

Q: The power switch on my Kindle is stuck in green. What can I do to fix it?

A: This can be caused by the battery circuits. Sometimes they can lock up and you think the Kindle is charging, but it isn't. Let's reset them and try to charge the Kindle.

If you have...

Sony SMP unit with remote control, sitting on the box it came in.

A Sony streaming media player.

How do I get my TV to stream shows from the Web?

Q: How do I hook up for Netflix TV series programs? I have a Sony Bravia TV and Dynex DVD player (Model Dx-DVD2).

A: Neither your TV or your DVD player seem to have Internet network connectivity. There are solutions for this.

Solution 1: You can...

Dynex flat-screen TV turned off.

How to restore sound on a Dynex flat-screen TV

Q: My TV is a Dynex model DX-46L150 A11 46" flat screen, about two years old. There was a power outage recently (lightning hit close when all power went out). Since then I have a perfect picture but no sound. I have checked set up and mute buttons. Any ideas?

A: Have you...

Diagonal view of Samsung phone with apps displayed on screen.

(Photo: Flickr/liewcf)

5 steps to reset your Samsung Galaxy phone

Q: My daughter has a Samsung GT-S5830 phone and has forgotten her pin number. How can we reset it?

A: The only way to remove the password is to reset the device. This is going to delete all your data and return it to new. (There is no way to avoid this.)

To reset...

The opening screen for Windows 8.

Ways to make Windows 8 look more like Windows 7

Q: I'm an 82-year-old user of a Dell Windows 7 computer and have just bought an HP Windows 8 computer but don't like the configuration. Can I convert it to look and act like the Windows 7 configuration?

A: Many users don't like the new Start screen that Windows 8 comes...